Welcome to Neuse River Asset Management Tenant Home Page!
Tenant Portal Access Point
Rent is Due by the 5th!
Routine Maintenance is the key to keeping a property operating year round. Make sure you are change filters at least 2-4 times annually. Be sure to submit any maintenance issues with pictures & a description within your Tenant Portal. Thank you!
Tenant Guidance & Resources
Tenant Responsibilities & Information
At Neuse River Asset Management, we want all residents to have a set of clear Tenant Resources in Raleigh to understanding of their responsibilities under the lease. A strong tenant–landlord relationship starts with good communication, mutual respect, and compliance with the lease terms. If you are a new or future tenant this research throughout this page for sources to help you understand what you my need.
Tenants can use these tenant resources in Raleigh to find answers to common questions, review important policies, and understand their responsibilities under North Carolina Rental laws. We also provide guidance on move-in expectations, routine maintenance care, and what to expect at move-out, including security deposit timelines and inspection procedures. Having this information upfront helps avoid confusion and ensures a smoother rental experience. Tenants can also find information on locate the local utility providers in the Triangle, Triangle Area County School System, & North Carolina Rental Law.
Are You a New Tenant with Neuse River Asset Management?
Be ready for move in day by setting up the utilities & screen your pet.
Tenant Account Portal
Once you sign your lease we will send you a few email links to cover your move in cost & security deposit. You can submit request & messages to our management team.
Be sure to download the app!
Pet Screening
If your approved Lease Agreement has an approved pet (s) that will reside in the home they must be screened through, PetScreening.
All pets must be approved by the owner!
Renter's Insurance
At minimum a $100k Policy is required and must be provided to management via the Tenant Portal.
MSI Renters Insurance is available! Click the Icon
Utility Setup
Once you are secured in a Lease Agreement then setting up utilities in the tenants name should be completed prior to move-in. Citizens Home Solutions will be in contact!
No keys will be provide until utilities have been transferred!
Rent Payments
All Rental Payments must be made through the Tenant Portal by the 5th of the month. If a tenant is going to be late, prior communication should be made to the management team.
Honesty is the best policy!
Avoid Eviction
Any tenant that is late past the 6th of the month could be subject to Eviction. If you have not communicated with a Management Team, please do so ASAP!
Breach the lease and we can evict.
Home Security & Safety
Always keep the property secure at all times & utilize cameras as necessary. Never let a contractor access without identification or company apparel.
For Emergencies Call 911
Pest Control
Tenants should make an effort to keep the property clean. Any major pest issues will be reviewed with instructions.
Always report termite activity.
Maintenance Solutions
We provide 24/7 Portal access for tenants that have a maintenance issues. Every request must have pictures & a description of the problem.
Be sure to Troubleshoot!
Lease Agreement & Renewal
Our Lease Agreement forms are provided by the North Carolina Association of Realtors. Owners in accordance with the Lease Terms reserves the right to Renew or Terminate.
Clear Enforceable Terms.
Triangle Area County School Systems & Knowledge Space
North Carolina Landlord Tenant Rental Laws & Rights
NC General Statues: Chapter 42-Landlord & Tenant
Your Responsibilities as a Tenant
Pay Rent On Time – Rent is due as stated in your lease, typically through your secure online portal.
Maintain the Property – Keep your home clean, safe, and free from damage.
Report Maintenance Issues Promptly – Submit requests through the tenant portal for timely repairs.
Follow Lease Rules – This includes noise restrictions, pet policies, and community guidelines.
Utilities & Services – Pay for any utilities you are responsible for as outlined in your lease.
Respect Neighbors – Be mindful of shared spaces and maintain a good community atmosphere.
Rent Reporting - Tenant can setup to have their rent payments tracked to the Credit Bureaus.
Continue below for your one stop property management & Tenant Resources~!
How do I pay rent?
Rent should be paid through the secure online tenant portal using eCheck & credit card. The link is located on this page in the Menu at the Top & Bottom of the page.
What do I do if I have a maintenance issue?
Submit a maintenance request through the tenant portal, be sure to provide a detailed description of the issues along with pictures. For emergencies, call our 24/7 maintenance line.
Am I allowed to make changes to the property?
Any alterations, painting, or improvements must be approved in writing by the property manager. Before you make any changes to the property be sure to review the lease and speak with your property manager.
How do you screen tenants?
We use a consistent screening process that reviews income, credit, rental history, and background criteria to help reduce risk and protect your investment.
What happens if I can’t pay rent on time?
Contact your property manager immediately so that the owner can be updated. In most case, the owner will likely be understanding and willing to work with you as a tenant. Late fees may apply as outlined in your lease, and communication can help avoid further issues.
How do I give notice if I’m moving out?
You must submit written notice according to your lease terms. Depending on the terms this is usually 30 or 60 days before the end of your lease. Check page 1 of your Lease Agreement.
